Steps to Reset Phone
This will reset the phone to factory default settings and erase all user data. It will permanently erase all personal data, and content such as pictures, ringtones and apps that are saved to the device. Data stored in the internal phone storage will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, or a computer before proceeding.
- From the home screen, press the Menu key, and then tap Settings.
- Scroll to and tap Back up and reset.
- Tap Factory data reset.
- Tap Reset device.
- If security is enabled, enter your unlock PIN, password, pattern, or face unlock.
- Tap Delete all.
Alternate method to Reset Phone
This will reset the phone to factory default settings and erase all user data. It will permanently erase all personal data, and content such as pictures, ringtones and apps that are saved to the device. Data stored in the internal phone storage will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, or a computer before proceeding.
- With phone powered off, press and hold the Volume up and the Home key.
- Press the Power key, and then release when the device starts up.
- Press the Volume down key, and then highlight wipe data/factory reset.
- Press the Power key.