Performing a Soft Reset
To perform a soft reset, power the device off and back on.
Performing a Hard Reset
To perform a hard reset, remove and re-insert the battery.
Performing a Master Reset
The device will be set back to factory settings; all data stored on the device will be lost. The device may not be functional for up to 15 minutes after a master reset is performed.
- From the Start screen, slide to the App menu, or tap the icon with right arrow in the center of a circle on top right.
- Flick to and tap Settings.
- Flick to and tap About.
- Flick to and tap Reset your phone.
- A confirmation message will be displayed. Tap Yes. NOTE: The device will automatically reset and may not function for up to 15 minutes following the master reset.